Date: April 29, 2:00 pm – 3:00 pm EST

Presenters:

Julia Applegate
Senior Vice President of Client Operations   

Linda Kloss, MA, RHIA
Regulatory Policy Leader, Disclosure Management

This webinar continues Verisma’s discussion with HIM leaders on the front lines in New York, New Jersey, Delaware, Boston and North Carolina.  Four weeks ago, Verisma compiled emerging best practices for HIM continuity and safety as health systems rapidly prepared for the expected surge of COVID patients. Based on interviews with HIM leaders at various stages of preparation, 3 key initiatives and 8 emerging best practices were described and discussed in a special Webinar presented on April 1.

Now, four weeks later, this webinar will again provide insight into HIM responses and lessons learned at health systems that may now be on the downside of the COVID curve. This Part II webinar updates lessons across all 8 best practice areas.  It focuses on health information access and disclosure management practices, including release of information, and how they are impacted by the urgent need to distance workers, modify access processes, and innovating to maintain and improve services. Participants will learn about steps they should be taking now and what risks they should be planning for to ensure workforce and level of service during a time of extreme disruption.

This webinar is designed to answer your questions and share data and trends that will speed your decision-making. The discussion will be facilitated by Julia Applegate, Verisma’s SVP Client Operations and Linda Kloss, MA, RHIA, Regulatory Policy Leader for Verisma and President of Kloss Strategic Advisors.  Health system representatives will participate as live discussants and contributing interviewees.

This is a unique opportunity to confirm that your planning accounts for the range of issues for health information access and disclosure management business continuity, employee safety, service responsiveness, privacy and security. The webinar will also explore the possible ways in which the experiences of this pandemic may shape access and disclosure going forward.  By learning together, we can all move faster and with greater confidence.

Approved for 1 AHIMA CEU Credit

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Date: April 1, 2:00 pm – 3:00 pm EST

Presenters:

Julia Applegate
Senior Vice President of Client Operations   

Linda Kloss, MA, RHIA
Regulatory Policy Leader, Disclosure Management

Health systems are rapidly adapting business practices for continuity and safety.  Health information access and disclosure management practices, including release of information, are impacted by the urgent need to distance workers, modify access processes, and innovate to maintain and improve services. This webinar brings together the lessons being learned in real-time by health systems across the country, but particularly those on the front lines in New York and New Jersey.

Based on interviews with health systems at various stages from full out crisis to planning, this webinar compiles advice from the front lines and from the experts they are turning to for advice. Participants will learn about steps they should be taking now and what risks they should be planning for to ensure workforce and level of service during a time of extreme disruption.

Using a unique Q & A format, this webinar is designed to answer your questions and share data and trends that will speed your decision-making.  The discussion will be facilitated by Julia Applegate, Verisma’s Senior Vice President of Operations and Linda Kloss, MA, RHIA, Regulatory Policy Leader for Verisma and President, Kloss Strategic Advisors.  Health system representatives will participate as live discussants and contributing interviewees.

Invest an hour with us to confirm that your planning accounts for all the important considerations in disclosure management business continuity, employee safety, and service responsiveness.  By learning together, we can all move faster and with greater confidence.

Approved for 1 AHIMA CEU Credit for Performance Improvement

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Date: March 19^th, 2:00 pm – 3:00 pm EST

Presenters:

Jim Staley, CISSP
Chief Information Security Officer, Chief Compliance Officer   

Linda Kloss, MA, RHIA
Regulatory Policy Leader, Disclosure Management

Marcy Caudill
VP, Client Operations

Information Integrity is the dependability or trustworthiness of information.  Releasing protected health record and other high value information for continuity of care, patient engagement, payment and other purposes carries special obligations to ensure that the information is dependable and trustworthy.  But what do you know about the integrity of the information being released?  What controls are in place to identify integrity issues?  What standards are you using to monitor and manage information integrity?  If your release of information function is outsourced, how do you  really know whether the QA protocols in place are rigorous and reliable?

In this Verisma thought leadership webinar, release of information (R-o-I) integrity challenges are highlighted in the areas of content, process, and system.  The risks associated with these challenges are discussed.  A Release of Information Integrity Framework (ROII) is presented consisting of practical strategies for reducing risks while improving integrity. The ROII Framework lays out risk-based content, process, and system controls that should be in place, and key productivity and quality measures that you can use to apply the Framework.

Whether R-o-I is done in-house, outsourced or a combination, information integrity measures and measurement are essential tools.  Demonstrating the integrity of the R-o-I work performed is as important as its productivity.  This webinar will arm you with the essential concepts and means to check the adequacy of your current approaches.

The learning objectives for the webinar are to:

1. Lay out the information integrity concerns relating to release of information functions
2. Identify key monitors, measures, and controls that can help to mitigate integrity problems
3. Offer a framework for systematic Release of Information Integrity management
4. Suggest short term actions that participants can take to improve information integrity and reduce risk associated with release of information

Pre-Approved for 1 AHIMA CEU Credit for Management Development

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Date: December 17^th, 2019 2:00 pm – 3:00 pm EST

Presenters:

Michael Salsbury, JD, MBA
Counsel and Privacy Officer 

Linda Kloss, MA, RHIA
Regulatory Policy Leader, Disclosure Management

Keri Bay
Director of Client Operations

The U.S. Department of Health and Human Services (HHS) Office for Civil Rights (OCR) recently announced its first monetary enforcement action against a health system for failure to deliver medical records in response to a valid request by a patient.  The health system paid a fine and entered into a corrective action agreement with HHS. The focus of OCR compliance has heretofore been on breaches of protected health information.  Authorized requests and release of information (ROI) is a new area of focus, ushering in a new era for ROI. And it comes at a time when the volume of requests for release of information are increasing as are the risks.

This development should not come as a surprise. Earlier this year, HHS announced its intent to vigorously enforce the rights of patients to receive copies of their medical records promptly and without being overcharged. This should serve as a wake-up call for health systems that have yet to build robust compliance checks built into their release of information management systems. 

This timely webinar will help participants understand HHS’ intent in using its enforcement authority in matters pertaining to ROI. They will learn about the elements of this first enforcement action and the compliance lessons it offers for all health systems. Participants will probe the elements of robust release of information compliance and how to hardwire compliance through sound practice and use technology to flag and identify cases that represent a compliance risk.    

Webinar objectives:

This webinar is designed to help compliance, HIM, Privacy and ROI teams understand:

• The federal policy environment concerning enforcement of patient access rights,
• Elements of a first ROI enforcement action,
• A systems approach to ROI compliance, and
• How technology can be used to anticipate and red flag ROI compliance risks.

Approved for 1 AHIMA CEU Credit for Management Development

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