Flexible Release of Information Workflows

Whether you’re looking for a fully outsourced solution, a partnered solution, or something in-between, we’ll design a customized process that best meets the needs of your organization.

All WORKFLOW Models Include:

  • Use of our core ROI management platform
  • Advanced technology assisted review capability
  • Extensive quality assurance protocol
  • Suite of reporting and analytic tools
  • Access to our training resources and teams of remote workflow support staff
  • Ongoing support from our dedicated client management team


Advanced automation and expert
onsite or remote staff

Completely relieve your team from ROI administrative burden and requestor support

Scale best practices with Verisma’s proprietary technology

Eliminate ROI overhead costs

Maintain HIPAA and regulatory compliance

Improve staff productivity and focus on patient care


You submit the request,
we do the rest

Leverage in-house expertise while gaining greater efficiency and enhanced compliance protections

 Retain a significant portion of the collected release revenue

 Relieve your team of requestor support

 Scale best-practices with Verisma’s proprietary technology

 Maintain HIPAA and regulatory compliance


Customized to blend with the needs of existing teams

Choose the specific workflow steps where you’d like extra support

Navigate fluctuating workloads
with Verisma Bench

Reduce administrative burden with business office support

Leverage onsite correspondence support (including front window coverage) for walk-ins, phone calls, STAT faxes, hospital patient transfers, etc.

Audit request support is available with any ROI workflow solution.


Create a Positive Requestor Experience

Verisma manages the invoicing and collection of billable requests in every service model with a focus on positive requestor experience, including:

  • Requestor call center support during business hours
  • An online self-service requestor support center for viewing the status of requests, submitting payment, and secure electronic download of requested files
  • Hardcopy request distribution via printed paper or CD/DVD

We Recruit and Train for Superior Expertise

Verisma utilizes a comprehensive application and interview process to select individuals for placement with our client facilities. In addition to Verisma’s own pre-application skills test and knowledge assessments, we work with your human resources team to ensure that all candidates meet your organization’s requirements.

Verisma’s hiring process includes:

  • Nationwide Criminal Background Check
  • Pertinent State Background Checks
  • Credit Check
  • Competency Evaluation
  • 3 Verified Professional References
  • 1-3 years of relevant experience for ROI Specialists
  • RHIT, CAHIMS, CPHIMS, and/or CHPS certifications for management

A dedicated Verisma training team facilities an interactive, hands-on training program that includes videos, tutorials, activities, assessments, e-learning and onsite programs. Topics include but are not limited to HIPAA/HITECH, ROI, state specific regulations, client specific systems and protocols, Verisma technology, and personal conduct. Ongoing and annual re-certification and training is required.

Partner with Trust and Transparency

Verisma retains all record images and transactional information for every request processed through Verisma Release Manager for a minimum of HIPAA’s six-year Accounting of Disclosures rule or in accordance with any specific terms noted in the final services contract with our clients.

We work for our clients as much as we work for Verisma. 100% management oversight and metric visibility is available through Verisma Analytics technology.

Let Us show you the difference