Flexible Release of Information Workflows
Whether you’re looking for a fully outsourced solution, a partnered solution, or something in-between, we’ll design a customized process that best meets the needs of your organization.
All WORKFLOW Models Include:
- Use of our core ROI management platform
- Advanced technology assisted review capability
- Extensive quality assurance protocol
- Suite of reporting and analytic tools
- Access to our training resources and teams of remote workflow support staff
- Ongoing support from our dedicated client management team
Full
Service
Advanced automation and expert
onsite or remote staff
Completely relieve your team from ROI administrative burden and requestor support
Scale best practices with Verisma’s proprietary technology
Eliminate ROI overhead costs
Maintain HIPAA and regulatory compliance
Improve staff productivity and focus on patient care
Partnered
Service
You submit the request,
we do the rest
Leverage in-house expertise while gaining greater efficiency and enhanced compliance protections
Retain a significant portion of the collected release revenue
Relieve your team of requestor support
Scale best-practices with Verisma’s proprietary technology
Maintain HIPAA and regulatory compliance
Blended
Service
Customized to blend with the needs of existing teams
Choose the specific workflow steps where you’d like extra support
Navigate fluctuating workloads
with Verisma Bench
Reduce administrative burden with business office support
Leverage onsite correspondence support (including front window coverage) for walk-ins, phone calls, STAT faxes, hospital patient transfers, etc.
Audit request support is available with any ROI workflow solution.
LEARN MORE
Create a Positive Requestor Experience
Verisma manages the invoicing and collection of billable requests in every service model with a focus on positive requestor experience, including:
- Requestor call center support during business hours
- An online self-service requestor support center for viewing the status of requests, submitting payment, and secure electronic download of requested files
- Hardcopy request distribution via printed paper or CD/DVD
We Recruit and Train for Superior Expertise
Verisma utilizes a comprehensive application and interview process to select individuals for placement with our client facilities. In addition to Verisma’s own pre-application skills test and knowledge assessments, we work with your human resources team to ensure that all candidates meet your organization’s requirements.
Verisma’s hiring process includes:
- Nationwide Criminal Background Check
- Pertinent State Background Checks
- Credit Check
- Competency Evaluation
- 3 Verified Professional References
- 1-3 years of relevant experience for ROI Specialists
- RHIT, CAHIMS, CPHIMS, and/or CHPS certifications for management
A dedicated Verisma training team facilities an interactive, hands-on training program that includes videos, tutorials, activities, assessments, e-learning and onsite programs. Topics include but are not limited to HIPAA/HITECH, ROI, state specific regulations, client specific systems and protocols, Verisma technology, and personal conduct. Ongoing and annual re-certification and training is required.
Partner with Trust and Transparency
Verisma retains all record images and transactional information for every request processed through Verisma Release Manager for a minimum of HIPAA’s six-year Accounting of Disclosures rule or in accordance with any specific terms noted in the final services contract with our clients.
We work for our clients as much as we work for Verisma. 100% management oversight and metric visibility is available through Verisma Analytics technology.