Date: December 14, 2:00 pm – 3:00 pm EST

Presenters:

Stephanie Lavoie
VP of Client Operations

Barbara Carr, RHIA
Strategic Advisor

The pandemic has led to labor shortages and challenges in all industries, in particular healthcare due to vaccine mandates and employee refusals to be vaccinated.  How are hospitals and the industry in general reacting to these shortages?  What creative practices are being put in place to recruit, train, and retain talented staff? What best practices are being implemented to ensure the consistency and effectiveness of ROI processes?

In this webinar you will hear from Verisma’s leading experts in ROI and disclosure management.  They will share their expertise and firsthand knowledge regarding the staffing shortages health systems are experiencing and provide real world examples of unique methods being taken in the industry to address staffing shortages. The ability to take the necessary steps to combat these challenges has allowed organizations to maintain productivity, compliance, turnaround times and overall customer satisfaction.

Learning Outcomes:

• Learn steps that can be taken immediately to address staffing shortages as well as retaining current employees
• Discover best practices in ensuring effective ROI processes during this time of uncertainty
• Learn creative ways to recruit and train new staff

Pre-Approved for 1 AHIMA CEU Credit.

 

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Date: October 28, 2:00 pm – 3:00 pm EDT

Presenters:

Stefanie Brumberg, RHIA
Corporate Director of HIM, ChristianaCare

Anupriyo Chakravarti
CIO & SVP R&D

Barbara Carr, RHIA
Strategic Advisor

In this webinar, you will hear from ChristianaCare, a 1,000+ bed teaching organization located in Newark, DE with a centralized release of information service supporting both acute care and ambulatory operations. ChristianaCare recently recently deployed the Verisma Request App® (VRA) to offer attorneys the ability to easily submit, track and receive records wherever they are. Learn how the latest updates to VRA has helped ChristianaCare to efficiently streamline the process and increase requestor satisfaction.

Learning Objectives:

• Understand the issues and complexities with attorney requests and subpoenas for release of information
• The business case and rationale for automating the attorney request process
• Learn the steps and implementation process for implementing VRA and the minimal support needed from IT resources
• Describe the benefits and impact in using VRA to improve compliance, turnaround times and overall requestor satisfaction

Approved for 1 AHIMA CEU Credit.

 

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Date: August 18, 2:00 pm – 3:00 pm EDT

Presenters:

Michael Salsbury, JD, MBA
Counsel and Privacy Officer

Barbara Carr, RHIA
Strategic Advisor

Release of Information (ROI) functions as the gatekeeper for access and disclosure of confidential health information. ROI advances patient rights, enforces organizational policy, and complies with federal and state law. The gatekeeper role is more complex today because:

• Health delivery and information systems are more complex
• Request volumes are greater from patients and a range of requestors
• Regulatory ground rules were largely designed for a paper-based health system, and
• Privacy and security are being deliberately and inadvertently put at risk.

This presentation will provide an update on privacy’s evolution through law, policy and attitudes. Recent proposed changes to the HIPAA Privacy Rule will be reviewed and their implications discussed. Approaches for identifying recurring compliance problems that constitute risk will be examined with examples and speakers will recommend mitigation strategies.

As we begin the third decade of the 21^st century, privacy and security challenges are increasingly under attack. ROI can and must be proactive in adapting effective gatekeeper methods for access and disclosure of confidential health information.

Learning Objectives:

• To review the context for a stepped up ROI compliance focus,
• To identify the key access, disclosure, and privacy trends that impact ROI practices,
• To align ROI technology and approaches and how they address trends, and
• To offer an action plan to improve ROI compliance.

Pre-Approved for 1 AHIMA CEU Credit

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Date: July 15, 2:00 pm – 3:00 pm EST Presenters: Reginald Abadsantos, RHIT HIM Operations Supervisor, NCH Healthcare System Panel of HIM and ROI Leaders Linda Kloss, RHIA Kloss Strategic Advisors, Inc. and Regulatory Policy Leader, Disclosure Management, Verisma NCH Health System, Naples FL is a true pioneer in the use of Web-based App technology to support record request and release processes.  Implemented in 2018, NCH deployed Verisma’s Request App™ (VRA) to improve service to patients. NCH Health System is a large regional health system that also supports an older “snowbird” patient population living part of the year in Florida and often needing access to their health information from afar. It experienced rapid uptake VRA and strongly positive customer satisfaction feedback. What NCH could not anticipate was the key role VRA would play in a time of COVID-19, enabling paperless request processing and electronic release despite workflow and disruptions due to work from home and other adaptations. This is a lesson that many of our health systems clients have come to appreciate as the use of VRA has now grown to over 1,500 sites of care. While the Office of the National Coordinator for Health IT (ONC) announced rules supporting patient access to their health information, it was pioneers like NCH and others who have built the story of how the right technology at the right time can transform a process long overdue for disruption. In this Webinar, you will learn from NCH’s firsthand experience with use of VRA for release of information. You will also learn about the goals and experiences of other health systems using VRA. The essential technical, integration, security, and functionality requirements for an ROI app will be discussed as will implementation considerations. Presenters will describe the importance of teamwork among HIM, CIO, compliance and others working together to deploy Web technology to update what is often an outmoded fundamental building block for ROI. Learning Objectives

• Learn from health systems’ experiences in implementing and using apps for release of information to patients and third parties,
• Describe realized benefits and impact of use of apps for release of information on improved customer services, productivity, and cost management,
• Understand the federal policy environment that encourages the use of apps to improve access and disclosure of protected health information, and
• Review the technology and privacy and security requirements for release of information apps.

 Approved for 1 AHIMA CEU Credit for Information Protection: Access, Disclosure, Archival, Privacy and Security

VIEW RECORDING

Date: May 27, 2:00 pm – 3:00 pm EST

Presenters:

Timothy Noonan, JD
Deputy Director for Health Information Privacy at the HHS Office for Civil Rights (OCR)

Michael Salsbury, JD, MBA
Counsel and Privacy Officer, Verisma

The Office for Civil Rights (OCR) at the U.S. Department of Health and Human Services (HHS) administers and enforces the Health Insurance Portability and Accountability Act (HIPAA) Privacy, Security, and Breach Notification Rules and federal civil rights laws that prohibit discrimination in the delivery of health and human services based on race, color, national origin, disability, age, sex, religion, and the exercise of conscience. Timothy Noonan, OCR’s Deputy Director for Health Information Privacy, is the featured speaker for this timely Webinar.

Throughout March, April, and May, OCR issued important COVID-19 and HIPAA-related bulletins, notifications of enforcement discretion, and guidance explaining how protected health information may be used and disclosed in response to the COVID-19 public health emergency. Mr. Noonan will discuss OCR’s recent HIPAA materials and answer participants’ questions, which you have the opportunity to submit when you register for this Webinar.

OCR has consistently advanced policies supporting the Individual Right of Access to health information to empower patients to be more in control of their health and health care. In 2019, OCR announced the Right of Access Initiative as an enforcement priority, and resolved two investigations by the end of the year with settlements. In 2020, a court issued a decision affecting the right of individuals to direct copies of their health information to another person. Mr. Noonan’s update will help all attendees understand the changes in the health information privacy legal landscape and move forward with greater confidence.

Webinar objectives:

This webinar will enable Privacy, HIM, compliance, and R-O-I teams to:

• Review recent COVID-19 actions and the materials available
• Reinforce the importance of advancing the Individual Right of Access
• Describe OCR’s Right of Access Initiative

 Approved for 1 AHIMA CEU Credit

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Date: May 13, 2:00 pm – 3:00 pm EST

Presenters:

Wylecia Wiggs Harris, PhD, CAE
Chief Executive Officer, AHIMA

Linda Kloss, MA, RHIA
Regulatory Policy Leader, Disclosure Management, Verisma

The American Health Information Management Association (AHIMA) enters the new decade ready to execute a strategic Framework with three key impact areas — Integrity, Connection, and Access — to improve the management and value of health information. Wylecia Wiggs Harris, PhD, CAE, AHIMA’s CEO is a special guest for this important thought leadership webinar.

Dr. Harris will discuss how the Framework reflects AHIMA’s Vision of “A world where trusted information impacts health and healthcare by connecting people, systems, and ideas.” She will describe the environmental trends that have informed the impact areas.  She will also highlight some of the plans for 2020/21 and desired outcomes for HIM professionals and AHIMA and the ways in which the direction benefits the health system and those it serves.

Dr. Harris and Linda Kloss will discuss how the impact areas of Integrity, Connection, and Access apply to the access and disclosure management of health information, important HIM and compliance responsibilities. The integrity of release of information practice is being transformed by advanced release management technology and improved quality control; workflows from request through release are being standardized and automated, and; web-based apps are streamlining access to empower people. The impact areas of AHIMA’s plan reflect the future of release of information and this webinar will connect the dots so the industry can embrace and promote AHIMA’s Framework for the future.

Webinar objectives:

This webinar will enable HIM, compliance, and ROI teams to:

• Describe AHIMA’s Framework for the Future and its intended benefits;
• Translate AHIMA’s Framework to access and disclosure management, including release of information (ROI) practice,
• Consider ways in which incorporating the Framework’s direction and impact areas can help to advance transformation of access and disclosure management, and
• Enlist ROI practitioners in advancing change.

 Approved for 1 AHIMA CEU Credit

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