Date: December 17th, 2019 2:00 pm – 3:00 pm EST


Michael Salsbury, JD, MBA
Counsel and Privacy Officer 

Linda Kloss, MA, RHIA
Regulatory Policy Leader, Disclosure Management

Keri Bay
Director of Client Operations

The U.S. Department of Health and Human Services (HHS) Office for Civil Rights (OCR) recently announced its first monetary enforcement action against a health system for failure to deliver medical records in response to a valid request by a patient.  The health system paid a fine and entered into a corrective action agreement with HHS. The focus of OCR compliance has heretofore been on breaches of protected health information.  Authorized requests and release of information (ROI) is a new area of focus, ushering in a new era for ROI. And it comes at a time when the volume of requests for release of information are increasing as are the risks.

This development should not come as a surprise. Earlier this year, HHS announced its intent to vigorously enforce the rights of patients to receive copies of their medical records promptly and without being overcharged. This should serve as a wake-up call for health systems that have yet to build robust compliance checks built into their release of information management systems. 

This timely webinar will help participants understand HHS’ intent in using its enforcement authority in matters pertaining to ROI. They will learn about the elements of this first enforcement action and the compliance lessons it offers for all health systems. Participants will probe the elements of robust release of information compliance and how to hardwire compliance through sound practice and use technology to flag and identify cases that represent a compliance risk.    

Webinar objectives:

This webinar is designed to help compliance, HIM, Privacy and ROI teams understand:

  • The federal policy environment concerning enforcement of patient access rights,
  • Elements of a first ROI enforcement action,
  • A systems approach to ROI compliance, and
  • How technology can be used to anticipate and red flag ROI compliance risks.

Approved for 1 AHIMA CEU Credit for Management Development