Flexible Workflow Solutions

We offer multiple workflow solutions to best meet the needs of our clients. Whether you’re looking for a fully outsourced solution, a partnered solution, or something in-between, we’ve worked to make sure you can find a process that best meets the needs of you and your organization.

All of our workflow models include:

  • Use of our core ROI management platform
  • Advanced technology assisted review capability
  • Extensive quality assurance protocol
  • Suite of reporting and analytic tools
  • Access to our training resources and teams of remote workflow support staff
  • Ongoing support from our dedicated client management team
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Verisma’s Partnered Service Solution

The Verisma Partnered Service Solution is designed for those health systems that would like to retain the use of their staff to process each request but get the increased workflow efficiencies and reductions in release errors and overall quality improvement associated with our technology and back-end expert support.  This solution is designed to take advantage of the health system’s ROI expertise while helping our clients manage the entire ROI workflow process with greater efficiency and enhanced compliance protections, all under a financial arrangement that will result in the health system keeping a significant portion of the collected release revenue.

Using our Verisma Release Manager™ (VRM) cloud-based technology platform as the core to this shared workflow solution, your staff would process medical record requests from the receipt of those requests to the point of securely transferring records electronically from their electronic record source/s to VRM.  Once your HIM team members have completed their request and record capture steps in connection with a request, our remote team of highly trained Verisma review specialists secondarily review the associated request documents and patient record copies to ensure that the correct patient information has been processed, identify sensitive information, and obtain from requestors any additional authorizations or directions that may be required.  Our remote teams are also responsible for the invoicing and collection of billable requests, for providing an 8:00am Eastern Time to 6:00pm Eastern Time requestor support call center to facilitate requestor inquiries regarding their submitted requests, and for final record copy distribution support via printed paper hardcopies, secure digital copies on CD/DVD, secure electronic download support from our advanced Web-based requestor portal, or by a direct digital exchange established with individual requesting parties.

Verisma provides extensive and measurable on-going process management and training oversight and include regular site visits, access to our technical and compliance training, and our overall quality and performance feedback.

Verisma retains all record images and transactional information for every request processed through our VRM platform for a minimum of HIPAA’s six-year Accounting of Disclosures rule or in accordance with any specific terms noted in the final services contract with our clients.

Onsite/Remote Full Service Solution

The Verisma Onsite/Remote Full Service Solution is designed to offer the comprehensive support of our expert Release of Information Specialists (“ROIS”) teams who will manage the front-end request/record capture process while maximizing your working space.  In addition, we provide you with our ROI back-end requestor call center service, secondary quality review, billing and collection, and final distribution support. This solution will help manage the entire ROI workflow process with greater overall efficiency and accountability.

Using our Verisma Release Manager™ (VRM) technology platform as the core to this remote workflow solution, our dedicated, highly trained onsite/remote Verisma team will coordinate the electronic capture of new record requests from each of your locations into VRM and will capture the appropriate medical records from your various record sources that meet the specific instructions with each request.  Once our ROIS team members have completed their request and secure record capture steps, our remote team of highly trained Verisma review specialists will secondarily review the associated request documents and patient record copies to ensure that the correct patient information has been processed, will identify sensitive information, and will obtain from requestors any additional authorizations or directions that may be required.  Our remote teams will also be responsible for the invoicing and collection of billable requests, for providing an 8:00am Eastern Time to 6:30pm Eastern Time requestor support call center to facilitate requestor inquiries regarding their submitted requests, and for final request distribution support via printed paper hardcopies, secure digital copies on CD/DVD, secure electronic download support from our advanced Web-based requestor portal, or by a direct digital exchange established with individual requesting parties.

Verisma provides extensive and measurable on-going process management and training oversight that includes continual workflow quality and performance feedback, regular site visits by our dedicated client support teams, and access to our detailed technical and compliance training resources.

Verisma retains all record images and transactional information for every request processed through our VRM platform for a minimum of HIPAA’s six-year Accounting of Disclosures rule or in accordance with any specific terms noted in the final services contract with our clients.

All of our workflow models include the use of our core ROI management platform, our advanced technology assisted review capability and extensive quality assurance protocol, our suite of reporting and analytic tools, access to our training resources, our teams of remote workflow support staff, and our ongoing support from our dedicated client management team.

Verisma Onsite Correspondence Support

During normal business hours, Verisma correspondence support would include but is not limited to front window coverage for walk-ins, phone calls, stat faxes, hospital patient transfers, onsite DICOM image request support, etc. or onsite/remote supplemental labor support to assist you with the request logging and record capture steps noted in our Partnered Service Solution option.