Putting your priorities first

One of the most important objectives of any healthcare system is to ensure a great patient experience. Whether they’re choosing a care plan, interacting with staff or securing timely appointments, the patient experience is vital to a healthcare organization’s success. That means you need a partner whose comprehensive vision includes ongoing solutions designed with patients in mind.

VRA was designed with patients in mind.

Our Verisma Request App™ (VRA) is a self-service online request solution that provides convenience and security for patients or any other kind of requester. Now successfully live at several leading healthcare institutions, VRA gives providers an additional tool for improving patient satisfaction by making the medical records request process available 24/7 from any web-based device, from anywhere.

“Since implementation, both online and on iPads at points of care around our organization, more than 60% of our patient requests are now received through VRA monthly with request turn-around-times averaging less than 24 hours.”

— Laurie Fiore, General Manager CDI/Care Coordination/UR/HIM at NCH Healthcare System

Learn more about Verisma Request App™, our self-service online request application.

If you want a strong, enterprise-wide compliance program, you need accuracy—accuracy regarding which records are disclosed and who’s disclosing the records. Unfortunately, a process reliant solely on people without the proper tools to track their activity or that can provide clarity into exactly what information they are releasing leads to increased error risk, potential legal jeopardy, and possible harm to your patients.

Transparent technology means fewer chances for error.

At Verisma, creating solutions that can effectively centralize the release process across an enterprise with powerful accuracy and accountability controls significantly reduces the chance for errors while providing complete visibility to every request.

“Within a very short period of time, Verisma designed and implemented a new and innovative way to collect the incoming requests that eliminated many upfront manual steps. I have complete visibility, for the first time, into my ROI environment and have experienced a dramatic increase in the quality and accuracy of the patient information being released every single day.”

— Shawn Ingram, RHIA, Director, Ambulatory Health Information Management for the 600+ clinic Northwell Health Ambulatory Organization.

Learn more about:

• Inbox™, our automatic request intake process.
• Spotlight™, our customizable workflow engine for special requests.
• Technology Assisted Review™, our software that automatically scans for sensitive information.
• Analytics™, your visibility to multiple key performance indicators.
• Verisma Certification Training, our comprehensive classroom and online training program
• Automated HIPAA Guidance, our technology embedded HIPAA guidance
• Secondary QA Team, our AHIMA credentialled review experts who review records prior to distribution

A consistent and timely record request turn-around-time is critical to maintaining the satisfaction of your patients and to the overall integrity of your ROI process. Yet, turn-around-times have always been a persistent challenge for providers as a result of continually increasing record request volumes, lack of good technology workflow tools, poor vendor support, etc. Now, the HIPAA Privacy Rule Modifications proposal includes reducing turn-around times for patients and patients’ personal representatives from 30 days to 15 days, putting a greater strain on providers.

Our technology assures timeliness.

At Verisma, we have developed the most innovative solutions in the industry to help ensure timely record request processing consisting of intelligent technology, proactive management, and best-in-class workflow designs. We’ve designed solutions to help improve your turn-around time and adapt for these new HIPAA changes as seamlessly as possible. Read our perspective on how to prepare for the proposed HIPAA changes here.

Learn more about:

• Inbox™, our automatic request intake process.
• Analytics™, your visibility to multiple key performance indicators.
• Verisma Request App™, our onsite, point-of-care request kiosks for record ordering.
• EMR Interface, our bi-directional interface that can enhance existing ROI capabilities.
• Bench, Our highly trained, cross-functional team available for instant deployment
• Online Payment Flexibility, that eliminates manual payment reconciliation time
• Flexible Delivery Methods, including secure downloads, FTP pushes and emails

“Thanks to Verisma, we were able to get the films we were looking for. It is obvious that you properly instruct your staff in how to provide excellent customer service. Especially when dealing with anxious, deadline-driven law firms, this is an asset.”

— Paralegal from a multi-location law firm

There are several challenges providers face regarding today’s payer audit requests: How to manage the activity with limited insight and approval process, the reactive nature of various audits being received throughout the year, and the lack of release details and status tracking.

Track all activity with total transparency.

Our Verisma Audit Support Solution starts with understanding the nature of each requesting organization. Our relationships have helped us develop the most innovative solutions in the industry, ensuring timely record request processing consisting of intelligent technology, proactive management, and best-in-class workflow designs.

Learn more about:

• Spotlight™, our customizable workflow engine for special requests.
• Analytics™, your visibility to multiple key performance indicators.
• Bench, Our highly trained, cross-functional team available for instant deployment
• Audit Management Team, building collaborative relationships with payer organizations and their intermediaries on your behalf
• Payer Portal, giving you the ability to upload large batch requests and provide secure e-delivery options.