Black Book Names Verisma #1 in Release of Information Third Year in a Row

Black Book Names Verisma #1 in Release of Information Third Year in a Row

WASHINGTON, D.C., November 16, 2022 – For the third year in a row, Black BookTM Market Research ranked Verisma as the #1 vendor in Release of Information. After surveying users of ROI technology and services across the country, Verisma scored highest in 11 of the 18 data points measured. These include:

  • Strategic alignment of client goals including VBC HIE ONC
  • Innovation & optimization
  • Training
  • Client relationships and cultural fit
  • Trust, accountability, transparency, ethics
  • Deployment and implementation
  • Integration and interfaces
  • Reliability, consistency
  • Marginal value adds and modules
  • Support and customer care
  • Best of breed technology and process improvement

Black Book’s unique research methodology focuses on front-end users of technology and services vs. executives who are more likely to have made the selection and purchase decisions of the vendors.

“As the Black Book information shows, our relationship with clients is our top priority,” said Verisma co-founder Andy McManus. “We have no way of telling who takes surveys like these, but our consistently high rank in a variety of measures three years in a row shows these are universal sentiments across our client base. It’s an honor to see this acknowledgement in the strength of our relationships and the solutions we provide.”

Full rankings for Release of Information Services & PHI Disclosure Management Solutions can be viewed at Black Book™ Announces Top Client-Rated Coding, Transcription, Clinical Documentation Improvement and Clinical Information Management Software and Services Vendors 2022 (

About Verisma

With Verisma® services and technology, health information managers elevate their organization’s method of securely disclosing confidential information to patients, attorneys, and other third parties. Built on the principles of truth and accuracy, Verisma is a trusted partner in complying with changing regulations while reducing errors, turnaround time, and cost. Verisma HITRUST® certified technology integrates with existing EHRs and portals for advanced automation and transparency uniquely designed for release of information (ROI), self-serve request tracking, and audits. Flexible service models including full-service, technology-only, or a hybrid seamlessly blend Verisma’s end-to-end solution with the needs of existing staff. Our partnership is truly a promise to put patient protection first.

Media Contact:
Delinda Tinkey

Using Technology to Achieve Centralized ROI

Using Technology to Achieve Centralized ROI

By Barbara Carr, RHIA

I have spoken often about how urgent it is to centralize your release of information (ROI) processes. COVID, hybrid workforces, Information Blocking requirements, as well as the upcoming anticipated HIPAA changes with a reduced turnaround time to 15 days, have put more pressure on healthcare organizations to move to a streamlined unified process to manage requests for healthcare information that are flowing into their organizations and landing in various locations.

Having disparate processes and various policies sets your organization up for compliance risks in addition to redundant and costly processing. Are all incoming requests making it to your ROI team in a timely way or are they sitting on fax machines, or desks waiting days to be entered into the system? We need to ask ourselves; can we truly account for all disclosures of protected health information taking place across our entire organizations?

Without a centralized intake process, the answer is probably no.

Once you make the commitment to centralize your ROI process, you will need the right technology to make it work. Some questions you may have include:

  • How will various requests get into a centralized system?
  • How will you be able to ascertain and prioritize the types of requests that are coming in across your system?
  • How will you know where the requests are coming from and what, if any, backlogs may be creeping in?
  • How will you be able to manage the input of requests?
  • How can you report on the success of centralized process?

All these questions can be answered by utilizing the right technology and partnering with the right ROI vendor. Of course, you will need sound policies and procedures, but without the technology, it just doesn’t work.

The Verisma Release Manager® (VRM®) platform with its powerful Verisma Inbox™ technology can help your organization centralize and streamline the request intake process and aid in reducing redundancy, improving productivity and turnaround time, and providing metrics and visibility into your ROI operations. Here’s how:

  • Utilizes smart barcode technology that automates the entire request intake by healthcare facility, giving you 100% visibility.
  • Centralizes and automatically categorizes all requests based on rules you specify. This helps effectively prioritize the time sensitive requests so they can be worked on first.
  • Requests can be received from multiple sources with duplicate requests flagged to reduce multiple releases of the same record to the same requestor.
  • Everything visible on one page enables faster processing of each request. The actual request/authorization images, its current status, who in production the request is assigned to, and any important instructions/notes regarding the request is all visible on one page.
  • Built in retrieval protocols available to the ROI workflow specialist so they know where to go across your disparate record sources for each record type being requested supported by built-in policies and procedures specific to your organization. No need to search elsewhere for this information.
  • Comprehensive analytics that produce metrics on volume, productivity, turn-around-times, workflow compliance, and financials by multiple data levels including by facility, employee, request types, delivery methods, etc., make managing a centralized process a more efficient and manageable process than ever before.

Examples of how the right technology can be an invaluable asset in the management, compliance, and overall efficiency of an enterprise-wide disclosure management process include a large, complex, multi-hospital health system who discovered, and quickly resolved, a significant request back-log challenge that was due to their previous decentralized ROI approach. Within weeks of implementing the Verisma Inbox tool, this organization is now realizing the benefits of one centralized solution to processing ROI requests. They now have immediate visibility into their volume and turnaround time metrics across all sites, greatly reducing the risk of future backlogs.

Utilizing advanced technology along with well thought out policies, procedures, and staff training, can make managing a centralized approach to ROI across your enterprise a highly achievable objective.

Verisma Reports Record Growth in 2017

Disclosure Management leader expands footprint; builds development, quality, service teams


ALEXANDRIA, VA. – Dec. 19, 2017 – Verisma Systems, Inc. will post a 60 percent increase in new client acquisitions for 2017, according to CEO Marty McKenna. The company likewise reports 98 percent client retention.

To support ongoing growth and ensure an exceptional client experience, Verisma significantly increased staff this year.

“It has been an incredible year for us,” McKenna says. “We are grateful to our long-standing clients for their loyalty and excited to welcome so many new organizations—including several large, complex health systems – to the Verisma family.”

The growth can be attributed to Verisma’s commitment to technology-assisted disclosure management across the health enterprise, McKenna adds. “We’ve automated and added quality control to a highly manual process. Our technology streamlines the release-of-information process, supports a stronger revenue cycle, and increases both staff and patient satisfaction.”

The company’s flagship product, Verisma Release Manager™ (VRM), delivers next-generation technology with highly trained teams of release of information (ROI), IT, legal and business experts to facilitate the secure electronic exchange of patient information. It features integrated HIPAA guidance and compliance review support, as well as an advanced workflow engine, quality assurance to reduce errors, and an analytics dashboard for full transparency and accountability into the ROI process.

Fueling the company’s success this year was the expansion of Verisma Request Application™ (VRA), a self-service solution that enables patients and proxies to request medical records online, and the introduction of Verisma Spotlight™. Enhanced VRA functionality allows internal requestors, commercial health plans and attorneys to benefit from convenient self-service options. Spotlight helps clients respond effectively to requests for protected health information that might pose a risk to their organizations – court-ordered subpoenas, for example, which often represent tight turnaround times.

To support its rapid growth, Verisma expanded its development, client services and quality assurance teams in recent months as well. The company anticipates adding 55 percent more associates by early 2018.

Verisma’s progress has likewise enabled the company to support clients by engaging with industry leaders, adds McKenna. Linda Kloss MA, RHIA, FAHIMA, president of Kloss Strategic Advisors and former CEO of AHIMA, serves at the company’s strategic advisor, for example, and Deven McGraw, former deputy director for health information privacy at the HHS Office for Civil Rights (OCR), was featured as the keynote speaker at Verisma’s Disclosure Management Summit in May 2017.

“These relationships allow us to share insights into industry trends,” McKenna says. “Plus, they open doors for clients to learn about best practices and how to earn a seat at the table when their organizations consider the future of health information management.”

About Verisma

Verisma is a health information technology provider focused on delivering unparalleled Disclosure Management solutions to the healthcare industry. The company’s flagship automation system, Verisma® Release Manager (VRM), is utilized by well-known healthcare organizations nationwide. VRM automates workflow to improve turnaround times, reduce errors and drive down costs – effectively automating medical records release while delivering comprehensive release audit capabilities. It is the only release technology with integrated HIPAA guidance and compliance review support. For additional information, please visit our website at, call 866-390-7404 or email

Media Contact:

Elizabeth Glaser

Phone (770) 317-8831

WEBINAR: Saint Luke’s Health System: Transforming ROI From Siloed to Enterprise-Wide Function

Date: December 13th, 2017 2:00 pm – 3:00 pm EST


Heidi Hale, RHIA, Release of Information Manager, Saint Luke’s Health System

Linda Kloss, MA, RHIA, President, Kloss Strategic Advisors, Inc.

Today, Release of Information (ROI) practices are inconsistent in many health system areas. Hospital ROI may be uniform and compliant; however, ambulatory, home care, and other settings use inconsistent, ad hoc methods. These siloed ROI practices are risky and costly. With growing volumes and request types, reduced revenue, and new compliance risks, fragmented ROI is no longer adequate. Health systems need a solution that automates ROI across the enterprise.

During this presentation, Heidi Hale, Release of Information Manager at Saint Luke’s Health System and Linda Kloss, President of Kloss Strategic Advisors will provide a real world example of how HIM spearheaded a successful ROI transformation project, migrating from fragmented to unified in less than a year.

Join the webinar to learn how the HIM department led:

  • The successful migration from siloed to enterprise ROI in a compressed timeframe
  • The automation of their ROI workflow and aligned people, policy, processes, and technology across the enterprise
  • The expansion of secure patient access to health data – while advancing compliance with the 2016 HHS Patient Access guidance and Saint Luke’s goals and values
  • An effective cross-functional team collaboration and initiative to advance system-level change

Approved for 1 AHIMA CEU Credit: Management Development



Enterprise ROI Improves Customer Satisfaction

Exploring Driver #5 of the “5 Things You Must Know Now About Release of Health Information

By: Linda Kloss, MA, RHIA, FAHIMA

People are becoming better informed about their rights and the value of information to inform health and healthcare decisions.   Increase in personal health spending is one reason consumers are becoming better informed.  So is the growing understanding that it’s wise to be knowledgeable and involved in one’s health and healthcare decisions.  Release of Information (ROI) teams see this trend firsthand with the growing number of requests for records from patients.

ROI is on the front line in helping patients become smart health information consumers. Patient requests will continue to increase and they will expect a reasonable customer service experience in requesting and obtaining records.  Those responsible for ROI should be monitoring changing requirements, exploring best practices and planning for innovation in a future-focused way.

Earlier blogs examined the value of standardizing ROI across the health care enterprise to improve quality and compliance.  Enterprise ROI also improves customer satisfaction and contributes to an organization’s patient engagement objectives.   Regardless of whether the patient initiates a request at the physician’s office or hospital, the request process should be the same and the patient should be able to secure the requested information without going from site to site.  Verisma clients are realizing quantifiable improvement in customer satisfaction, improved compliance, accuracy, and cost management by deploying ROI technology and consistent policy and process across the enterprise.   If full standardization is not possible for your organization, use ROI technology to unify the process as fully as possible and plan to further centralize over time.

The next wave of innovation will be self-service functionality enabling patients and other authorized requestors to request medical records via web at their convenience.  There will be no need to stand in line or to fill out a paper form.  Done well, self-service request apps use state of the art security, identity verification, and preserve a record of transactions.  As with enterprise ROI, Verisma clients are now introducing self-service into ROI thereby helping patients gain access to health information while also stepping up security and accountability.

Patients may want ease of access to their information, but they don’t want to trade off their privacy rights to gain it.  Recent research found that 49% of US online adults are concerned about the privacy of their healthcare information when using on line tools.[1]  On line request apps must meet HIPAA requirements and maintain a high bar for identity management and the accommodation of patients’ disclosure preferences. If implemented properly, request apps can help educate patients in the exercise of their rights process.  ROI teams can do a great deal to help educate patients about their rights, and a valuable source of educational materials is with HHS.[2] Proactive education about privacy rights and your organization’s practices benefits all.

HIM managers should evaluate the request process from the patients’ perspective.

  1. What data are available on volume of requests at various provider settings across the network?
  2. How similar or dissimilar is the patient experience at various settings?
  3. How does staff in various settings respond to a set of “test” questions that patients might pose that require working knowledge of HIPAA privacy regulations?
  4. How can customer facing processes be improved through greater standardization, through technology, education and request apps?

This is our final post in the “5 Things You Must Know Now About Release of Health Information” series.  Should you have any comments or questions please e-mail us at


[1] Khatibloo, F., Forester Research in testimony before the NCVHS, September 13, 2017, (

[2] Department of Health and Human Services, Office for Civil Rights (