Alpharetta, GA, January 15, 2024 – Verisma® achieved the highest client experience and customer satisfaction performance ratings, for the fourth consecutive year, excelling in both provider and payer IT categories in the 2023 Black Book Research satisfaction survey.

The survey included 689 physician practices, 1,019 hospital and health system users, and over 100 health plan executives.

Read the full Black Book press release here.

Verisma ranked #1 in 11 Black Book categories, including:

  • Strategic alignment of goals
  • Innovation
  • Client relationships and cultural fit
  • Trust, accountability, ethics and transparency
  • Integration and interfaces
  • Scalability, client adaptability and flexible pricing
  • Staff expertise, compensation and employee performance
  • Brand image and marketing leadership and communications
  • Marginal value adds
  • Support and customer care
  • Technology and process improvement

A copy of the report is available upon request at


We are truly honored to be recognized as a top provider in Release of Information. This achievement underscores our dedication to innovation, transparency, and, above all, earning the trust of those we serve. We extend our heartfelt gratitude to our clients who participated in this study and remain steadfast in our mission to exceed their expectations.

Marty McKenna

CEO, Verisma