Verisma Launches Latest Version of Verisma Release Manager

Feb 8, 2017 | Information Sharing, Release of Information, Uncategorized

Version 5.0 Enhances User Experience, Simplifies Release of Information Workflow and Reduces Inefficiencies

Alexandria, VA – February 8, 2017 – Verisma, the leader in release of information (ROI) automation systems for the healthcare industry, today announced the deployment of Verisma Release Manager (VRM) Version 5.0. The company’s newest release delivers a customized user experience that increases visibility and simplifies and streamlines the ROI workflow.

VRM is a patented, cloud-based ROI technology platform that automates workflows across the enterprise. It combines next-generation technology design and comprehensive services to ensure the secure exchange of PHI. Unique features include built-in HIPAA guidance and QA review support; self-service online submission tool; proactive decision making with robust analytics tools; and technology assisted review capabilities.

“The latest version of Verisma Release Manager streamlines the ROI process even further; improves ease of use with new interfaces and features; and increases visibility and accountability for HIM management,” remarked Marty McKenna, CEO of Verisma. “Verisma’s ROI technology continues to deliver advanced solutions that our clients have come to expect and demand.”

VRM Version 5.0 includes valuable new features and benefits:

  • User & Supervisor Performance Snapshot: Integrates analytical insights to the users and departmental supervisors at the beginning of the ROI workflow. Pro-actively presents easy-to-understand visuals of individual and departmental performance based on crucial Key Performance Indicators (KPIs).
  • Users Tasks and Notifications: Significantly enhances compliance by providing real-time actions and alerts for sensitive and high-risk requests. Streamlines the ROI workflow by replacing the inefficiencies of emails and phone calls.
  • Single Sign-On: Improves efficiency and compliance by enabling one set of login credentials to be used not just within the Verisma suite of solutions, but enterprise-wide for healthcare organizations that embrace this technology.

VRM Version 5.0 is available now. For additional information, please visit www.verisma.com, call 866-390-7404 or email solutions@verisma.com.

About Verisma

Verisma is a health information technology provider focused on delivering unparalleled Release of Information (ROI) solutions to the healthcare industry. The company’s flagship ROI Automation System, Verisma® Release Manager (VRM), is utilized by well-known health care organizations nationwide. VRM automates workflow to improve turnaround times, reduce errors, and drive down costs – effectively automating medical records release while delivering comprehensive release audit capabilities. It is the only release technology with integrated HIPAA guidance and compliance review support. For additional information, please visit our website at www.verisma.com, call 866-390-7404 or email solutions@verisma.com

 

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It’s All About the Patient – Or Is It? Understanding Your Other Customers’ Needs and Ways to Deliver Superstar Service

Jul 21, 2015 | Blog, Health Information Solutions, Operational Outcomes

The mantra of healthcare is “focus on the patient” and those of us in healthcare and healthcare IT live in a patient-centric world. However, for hospitals and healthcare organizations, the patient isn’t our only customer. In fact, there are many others who fall into that category and require a high level of customer service. This is extremely evident in the departments that interact with those authorized to request and receive copies of patient records.

We have to remember it’s NOT ONLY about the patient…there’s more to consider.

In the Release of Information (ROI) world, our customers are other healthcare providers, attorneys, payers, schools, and law enforcement, just to name a few. It’s the Health Information Management (HIM) department’s responsibility to make sure that ROI requests are met and completed with a high level of satisfaction. Given the variable types of documentation needed, requirements about the level of patient data that can be legally shared, and the sheer number of requests, it’s a challenging and time-consuming process.

So how do we ensure efficient and error-free customer service?

The key is technology-driven ROI workflows. In an age of technology-driven healthcare, so many healthcare providers still rely on manual ROI workflows where requests are touched multiple times during processing and request tracking is done in a log book or on a spreadsheet. This is a recipe for poor customer service based on an inability to quickly and accurately provide information about request status, generate invoices and distribute the requested patient information.

Patients want access to their doctors and hospital staff because the human touch is a cornerstone of patient care. But requestors simply need the information they seek. Think of it like this: Rarely do we call airlines unless there is an issue, we simply book tickets and check flight status online. The same goes for requestors. Technology provides an efficient way to request and retrieve information. And, efficiency goes a long way towards maintaining customer satisfaction.

ROI automation provides benefits to both the healthcare organization and the requestors:

  • Requestors can retrieve information they need independently.
  • Requestor satisfaction rises because self-sufficiency is built into the ROI process, where it has never been before.
  • HIM departments can respond quickly and automatically to requestors.
  • Hospitals can quickly distribute information, track data and reduce errors.
  • Healthcare organizations can ensure they are complying with strict federal, state and organization regulations.

ROI is one of a handful of touch points your customers have with your healthcare organizations. Let’s strive to make this experience the best it can be. With the right guide in place, the entire universe is within easy reach!