Sep 13, 2016 | Health Information Solutions, Verisma Company Updates
Verisma Request App (VRA) Simplifies the Medical Records Request Process for Patients
Verisma, the leader in release of information (ROI) automation systems for the healthcare industry, today announced the launch of an industry first – the Verisma Request App (VRA) – a self-service online request solution targeted to the specific needs of not just patients, but all types of requestors. VRA gives healthcare providers an additional tool for improving patient satisfaction by making the medical records request process available 24/7. Ultimately VRA will facilitate not only automated requests but also automated fulfillment of requests.
Verisma is taking a phased approach to launching the new app. VRA Phase I focuses on patient access, specifically requests for medical records by patients and patient representatives. Via the hospital’s website or patient portal, patients and their representatives complete an intuitive online authorization form that replaces the current process of completing the form by hand and mailing it, faxing it, or delivering it to the provider. From the provider’s perspective, VRA helps drive traffic to the patient portal.
One of the challenges with paper authorization forms is they don’t educate the patients and their representatives about what they are signing. Patients and their representatives may not understand what it means to authorize the release of sensitive information such as that relating to mental health and substance abuse, HIV/AIDS, genetic testing, or STDs. VRA helps providers mitigate this risk by including easy-to-understand, customizable descriptions with hyperlinks to additional information.
Verisma continues to strengthen its reputation as the industry leader in disclosure management security and compliance with the introduction of VRA. VRA is architected for 100% compliance with HIPAA, the Electronic Signatures in Global and National Commerce Act (ESIGN) and the Uniform Electronic Transactions Act (UETA). It requires multi-factor authentication and digital signature without making the processes burdensome to the patient or the patient’s representative.
Once the patient or their representative submits the online form, the data automatically creates a transaction in Verisma Release Manager (VRM) – the company’s flagship ROI Automation offering – thereby eliminating a significant number of steps performed on the front-end by the Release of Information Specialist. Since VRM and VRA are EHR-neutral, the request is easily fulfilled regardless of where the records reside (current EHR, legacy EHR, paper, or off-site storage).
“Verisma is innovating release of information from the patient’s perspective,” explains Andrew McManus, Senior Vice President of Verisma. “With VRA, hospitals will experience substantial ROI workflow efficiencies and greater productivity for their HIM departments. VRA significantly decreases the time, and in some cases the costs, for patients to receive their records. Overall, VRA is an automated medical records request process that maintains compliance and security, and ultimately improves requestor, patient, and provider satisfaction.”
Additional features include:
- The ability for patients to request documents from any dates of service regardless of the source of the information
- Online guidance embedded in the form, ensuring accuracy and completeness
- Customized branding ensuring continuity within the provider’s website or patient portal
“VRA represents a big step forward for patients seeking greater access to their medical records beyond the data points available in EHR portals,” states Linda Kloss, RHIA, a health information thought leader and member of the Verisma Strategic Advisory Board. “It is also a big advance for ROI management. Productivity and cost control are essential in ROI today, but they can’t be achieved at the expense of compliance short cuts.”
About Verisma
Verisma is a health information technology provider focused on delivering unparalleled Release of Information (ROI) solutions to the healthcare industry. The company’s flagship ROI Automation System, Verisma® Release Manager (VRM), is utilized by well-known health care organizations nationwide. VRM automates workflow to improve turnaround times, reduce errors, and drive down costs – effectively automating medical records release while delivering comprehensive release audit capabilities. It is the only release technology with integrated HIPAA guidance and compliance review support. For additional information, please visit our website at www.verisma.com, call 866-390-7404, email solutions@verisma.com or visit us at the AHIMA National Convention in booth #2213 for a VRA demo.
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Jun 21, 2016 | Uncategorized, Verisma Company Updates
Verisma Senior Management Team Focused Delivering Unparalleled Release of Information Solutions and Services to Customers
Verisma, the leader in release of information (ROI) automation systems for the healthcare industry, today announced that Marty McKenna has been appointed as its president and chief executive officer, effective immediately. McKenna joins Verisma’s established senior executive leadership team, including James C. Moore II, who will continue in his role as chief legal officer along with Andrew McManus, senior vice president.
“We are delighted to welcome McKenna to the Verisma team,” said Ken Thompson, chairman of the board of directors. “We ultimately selected McKenna for his focus on the customer and his proven ability to build talented teams. At Verisma, our mission is to offer unmatched customer service and superior solutions by building the best team in the industry. McKenna’s proven track record in the healthcare information and technology marketplace will continue to establish Verisma as the premier provider of ROI solutions.”
“It is a privilege to be named Verisma’s CEO and lead an organization that is revolutionizing the ROI marketplace through its innovation, technology and services,” said McKenna. “The opportunities ahead for Verisma are limitless and I look forward to working with the Verisma team to continue to grow the company.”
McKenna brings exceptional experience and depth of knowledge to Verisma. He has held multiple leadership roles in healthcare IT from president of Allscripts Analytics, to leading global marketing and commercial operations for dbMotion. During his eleven years at General Electric, McKenna served as the global general manager for General Electric’s suite of perioperative information technology solutions, global integration manager for multiple acquisitions, general manager for healthcare information services and manager of clinical consulting.
McKenna holds a Bachelor of Science in Computer and Electrical Engineering and a Master of Science in Electrical Engineering (Biomedical) from Purdue University and a Masters in Business Administration in Finance and Entrepreneurship from the University of Chicago.
About Verisma
Verisma is a health information technology provider focused on delivering unparalleled Release of Information (ROI) solutions to the healthcare industry. The company’s flagship ROI Automation System, Verisma® Release Manager (VRM), is utilized by well-known health care organizations nationwide. VRM automates workflow to improve turnaround times, reduce errors, and drive down costs – effectively automating medical records release while delivering comprehensive release audit capabilities. It is the only release technology with integrated HIPAA guidance and compliance review support. For additional information, please visit our website at www.verisma.com, call 866-390-7404 or email solutions@verisma.com
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May 23, 2016 | Verisma Company Updates
Growing Advisory Board Includes a Spectrum of Industry Leaders
Pueblo, Colo., May 23, 2016 – Verisma, the leader in release of information (ROI) automation systems for the healthcare industry, today announced that Linda L. Kloss, MA, RHIA, FAHIMA, an executive leader with four decades of healthcare and nonprofit leadership, has joined the company’s growing strategic advisory board.
“We are pleased to have Linda Kloss partner with us as a strategic advisor,” said Andrew McManus, senior vice president of Verisma. “Her extensive career and expertise in the industry will be extremely valuable in helping us to deliver value to our healthcare clients through insights and best practice strategies for fully compliant ROI.”
Kloss is a leading expert on health information governance and management practices advancing sound information policy and regulatory compliance. She is the author of Implementing Health Information Governance: Lessons from the Field, the first practical how to book on health information governance practices for the digital era. As the former CEO of the American Health Information Management Association (AHIMA), Kloss expanded the group’s influence at a critical time in the transition from paper to electronic health records, the adoption of health information standards and code sets and US healthcare’s first privacy and security laws and regulations.
Kloss serves as a member of the National Committee on Vital and Health Statistics (NCVHS), which advises the Secretary of Health and Human Services on national health information policy and currently co-chairs its Subcommittee on Privacy, Confidentiality and Security. She regularly consults on strategic and change leadership and has been associated with a number of successful health information technology companies in the past.
“I am delighted to join Verisma’s strategic advisory board,” said Kloss. “Traditionally, ROI has been somewhat hidden in the ‘backroom.’ Not anymore. ROI today demands intelligent technology to ensure compliance while improving service quality and cost effective workflow. I believe that Verisma’s sophisticated platform and service-oriented vision, combined with their controls and accountability, will assist providers in reaching and exceeding patient services and compliance goals.”
The Verisma strategic advisory board is composed of leaders and executives who have built their careers in the healthcare industry. Their specialties range from The Health Information Technology for Economic and Clinical Health (HITECH) Act, The Health Insurance Portability and Accountability Act (HIPAA) and other legislation to health information management and executive leadership. The advisory board members include:
- Cliff Baker, managing partner, Meditology – Baker is an industry leader in healthcare information technology, privacy and security with more than 17 years of industry experience. He has worked with the nation’s leading healthcare organizations across all sectors of the industry.
- Jon Neiditz, partner, Kilpatrick Townsend & Stockton LLP – Neiditz is one of the Best Lawyers in America® in Information Management Law. He co-leads the Big Data, Privacy and Information Security Practice and co-chairs the Data Protection Committee of the International Technology Law Association (ITechLaw).
About Verisma Systems, Inc.
Verisma is a health information technology provider focused on delivering unparalleled Release of Information (ROI) solutions to the healthcare industry. The company’s flagship ROI Automation System, Verisma® Release Manager (VRM), is utilized by well-known health care organizations nationwide. VRM automates workflow to improve turnaround times, reduce errors, and drive down costs – effectively automating medical records release while delivering comprehensive release audit capabilities. It is the only release technology with integrated HIPAA guidance and compliance review support. For additional information, please visit our website at www.verisma.com, call 866-390-7404 or email solutions@verisma.com
Nov 10, 2015 | Verisma Company Updates
Pueblo, Colo., November 10, 2015 – Verisma, the leader in Release of Information (ROI) Automation Systems for the healthcare industry, today announced it recently closed on a round of financing led by NewSpring Health Capital (“NewSpring”), the dedicated healthcare fund of NewSpring Capital. Blue Heron Capital and Jim Crook, former president of IDX Systems Corporation, joined the financing round. Verisma will use the total proceeds to enhance their existing infrastructure as well as grow their sales, marketing and product development teams. The investment will enable Verisma, which has more than a decade of experience in the health technology and services business, to expand their market reach and continue to address the need for compliant, secure and accurate ROI solutions.
“This investment will enable us to expand our organization in response to the growing demand in the healthcare industry,” said James C. Moore II, president of Verisma. “In our first round, it was extremely important that we partnered with firms such as NewSpring Capital and Blue Heron Capital, as well as a widely known and respected business leader like Jim Crook. Their deep understanding of the healthcare services industry aligned well with our expertise and proven track record. We are excited and confident that our new partnerships will be successful and mutually beneficial for our existing and potential clients.”
Verisma is a health information technology provider focused on delivering patented, cloud-based ROI solutions and services to healthcare organizations across the country. The company is a leader in technology-enabled ROI solutions, providing a compelling platform to aggregate and transfer secure patient data. Verisma’s ROI Automation System combines next-generation technology with highly trained teams of ROI, IT, legal and business experts that allows its clients to automate workflow, improve turnaround times and decrease errors. With the explosion of medical information captured by disparate, unconnected systems within a hospital or health system, the need for an efficient and compliant ROI provider is at an all-time high.
“Our mission is to make ROI simple and minimize risk better than any other solution available in the market today,” said Andrew McManus, senior vice president of Verisma. “We deliver on that promise every day for our clients. Now, with this infusion of capital, we will be able to expand our footprint into new geographic locales, as well as continue to serve the many healthcare organizations that rely on Verisma for its superior ROI Automation.”
With over 30 million new patients entering the healthcare system in the first year of the enactment of the Affordable Care Act alone, hospital administrators, HIM management and medical records departments must consider and implement newer and more robust systems to support the rapidly increasing flow of records.
“Verisma’s patented software solution streamlines release of information while increasing compliance and reducing costs,” said Brian G. Murphy, general partner of NewSpring Capital. “This model is aligned with our thesis of using technology to provide efficient and scalable solutions that help drive down costs for healthcare providers. We are thrilled to add Verisma to our growing portfolio of successful healthcare technology companies.”
“Verisma’s patented software solution improves the release of information by automating a formerly manual process, increasing compliance and patient data security — all while reducing costs,” said Tom Benedetti, co-founder of Blue Heron. “Our firm continues to invest in unique and innovative technology solutions to help reduce the costs of healthcare in America.”
About New Spring Capital
Founded in 1999, NewSpring Capital invests in dynamic companies with the goal of partnering with management teams to develop their businesses into market leaders. This philosophy has been a key tenet of NewSpring Capital’s approach to investing, and the success of our current and former portfolio companies demonstrates our commitment to offer consistent advice and support through any economic cycle.
NewSpring Capital has raised over $1 billion of committed capital supporting more than 100 portfolio companies across our growth equity, healthcare, control buyout and mezzanine debt funds. For more than 15 years, our team of seasoned private equity investors and successful operators have partnered with management teams to provide them the financial resources, strategic guidance and a powerful network to assist them in achieving their goals. Our experience has enabled us to effectively stand by our companies as they launch new products, expand into new areas and ultimately realize their full potential.
About Blue Heron Capital
Blue Heron Capital is an operationally focused lower market private equity firm based in Richmond, Virginia. Blue Heron supports portfolio companies with a team of proven industry experts, including C-level executives and successful entrepreneurs with decades of experience building and managing vibrant businesses. The firm invests in buyout and growth equity opportunities in the healthcare, security, and business services industries.
About Verisma
Verisma is a health information technology provider focused on delivering unparalleled Release of Information (ROI) solutions to the healthcare industry. The company’s flagship ROI Automation System, Verisma® Release Manager (VRM), is utilized by well-known health care organizations nationwide. VRM automates workflow to improve turnaround times, reduce errors, and drive down costs — effectively automating medical records release while delivering comprehensive release audit capabilities. It is the only release technology with integrated HIPAA guidance and compliance review support. For additional information, please visit our website at www.verisma.com, call 866-390-7404, email solutions@verisma.com or follow us on Twitter @verisma
*US Patent Numbers 6,804,787, 7,191,463, and 9,049,314
Jul 21, 2015 | Blog, Health Information Solutions, Operational Outcomes
The mantra of healthcare is “focus on the patient” and those of us in healthcare and healthcare IT live in a patient-centric world. However, for hospitals and healthcare organizations, the patient isn’t our only customer. In fact, there are many others who fall into that category and require a high level of customer service. This is extremely evident in the departments that interact with those authorized to request and receive copies of patient records.
We have to remember it’s NOT ONLY about the patient…there’s more to consider.
In the Release of Information (ROI) world, our customers are other healthcare providers, attorneys, payers, schools, and law enforcement, just to name a few. It’s the Health Information Management (HIM) department’s responsibility to make sure that ROI requests are met and completed with a high level of satisfaction. Given the variable types of documentation needed, requirements about the level of patient data that can be legally shared, and the sheer number of requests, it’s a challenging and time-consuming process.
So how do we ensure efficient and error-free customer service?
The key is technology-driven ROI workflows. In an age of technology-driven healthcare, so many healthcare providers still rely on manual ROI workflows where requests are touched multiple times during processing and request tracking is done in a log book or on a spreadsheet. This is a recipe for poor customer service based on an inability to quickly and accurately provide information about request status, generate invoices and distribute the requested patient information.
Patients want access to their doctors and hospital staff because the human touch is a cornerstone of patient care. But requestors simply need the information they seek. Think of it like this: Rarely do we call airlines unless there is an issue, we simply book tickets and check flight status online. The same goes for requestors. Technology provides an efficient way to request and retrieve information. And, efficiency goes a long way towards maintaining customer satisfaction.
ROI automation provides benefits to both the healthcare organization and the requestors:
- Requestors can retrieve information they need independently.
- Requestor satisfaction rises because self-sufficiency is built into the ROI process, where it has never been before.
- HIM departments can respond quickly and automatically to requestors.
- Hospitals can quickly distribute information, track data and reduce errors.
- Healthcare organizations can ensure they are complying with strict federal, state and organization regulations.
ROI is one of a handful of touch points your customers have with your healthcare organizations. Let’s strive to make this experience the best it can be. With the right guide in place, the entire universe is within easy reach!
