5 Things You Must Know Now About Release of Health Information

By: Linda Kloss, MA, RHIA, FAHIMA

How are leading healthcare organizations dealing with new regulations and challenges in release of confidential health information?  Verisma explored this question at its first annual Disclosure Management Summit (user conference) this past May and confirmed five critical drivers for transformational change.

1. ROI Volume and Complexity is on the Rise

A typical academic medical center may process over 150,000 health record requests from patients and third parties each year.  Requests are increasing in volumes year–over–year and the typical health system is more complex with the expansion of service lines and consolidations with ambulatory practices.  Electronic health records allow access to digital information, but require careful assessment that information to be released is accurately obtained from multiple systems and often in multiple formats.

2. ROI Process Variation Across a Health System is Costly

The only way to reduce cost is to reduce preventable process variation through an end-to-end ROI workflow design.   Healthcare is coming to understand this and is embracing lean and six sigma techniques across clinical and administrative functions. ROI processes that vary from site to site across the health systems adds costs. ROI is ripe for redesign to realize tangible cost reductions.

3. ROI Process Variation is Risky

ROI is an administrative process that must conform to federal and state laws and organizational standards and policy. The only way to reduce compliance risk is to build in compliance checks throughout the end-to-end ROI workflow and to build in full accountability to track and reduce errors and risks.   Health systems can no longer tolerate inconsistent and ad hoc ROI processes across the enterprise.

4. Enterprise Standardization Reduces Cost and Mitigates Risk

Best-practices in ROI calls for a uniform set of policies and procedures across the entire health care enterprise.  Uniformity in turn, requires technology to guide compliant workflow and allow managers to track and trend processing and release quality and productivity.  Health systems will organize ROI services according to their goals and objectives, but technology-enable standardization is essential whether ROI is centralized, decentralized or outsourced.

5. Enterprise ROI Improves Customer Satisfaction

Best ROI practice health systems report important gains in customer satisfaction from standardization.  Regardless of whether the patient initiates a request at the physician’s office or hospital, the request process is the same and he/she is able to secure the complete record without going from site to site.   Enterprise ROI is an important element of a health system’s overall customer engagement initiative.

It’s time to modernize Release of Health Information with enterprise-wide compliant technology and up-to-date management practices.  Learn how health systems using  Verisma’s ROI and disclosure management technology and services are moving from siloes to enterprise approaches that are reducing risk and cost, while improving the satisfaction of patients and staff. To learn more about how Verisma can help transform ROI in your organization, contact us at solutions@verisma.com or call us directly at 866.390.7404.

In our subsequent blog posts, we will explore and dive deeper into each of these five critical drivers and we hope that you will engage and share your thoughts with us.

Verisma Welcomes James Matas as Chief Financial Officer

Matas Brings Industry Expertise and Experience to Verisma’s Leadership Team

ALEXANDRIA, VA. – June 14, 2017 – Verisma, the leader in release of information (ROI) automation systems for the healthcare industry, today announced James Matas is joining as Chief Financial Officer (CFO). Matas, a seasoned executive with over thirty years of experience, brings an extensive background in corporate finance and strategic planning in both the health information management and pharmaceutical industries. In his new position, Matas will be responsible for all financial management and operations including accounting, treasury, product pricing, contractual standards, internal controls, and business strategy and planning.

“We are thrilled to welcome Jim to Verisma; we are confident that he will have an immediate and positive impact on our business,” stated Marty McKenna, CEO of Verisma. “Jim will be instrumental in developing strategies to ensure the growth and scalability of our business, as well as serving as the liaison with external auditors, bankers, investors and advisors.”

“I’m excited to join the Verisma executive team at such a pivotal time in the company’s growth trajectory,” said Matas. “There are many opportunities ahead as we continue to streamline processes and improve the patient experience with our innovative ROI and disclosure management technology. I look forward to leading the charge with financial strategies and solutions that will drive the organization’s growth objectives.”

Prior to joining Verisma, Matas was the CFO of Precyse Solutions, Inc., a leading Health Information Management technology-enabled services company, where he led the finance, legal and compliance functions and worked extensively with investors and the Board of Directors. Jim’s leadership as a member of the Executive Team helped Precyse navigate a period of rapid growth with a tripling of revenue and developing a strong recurring revenue model. Before Precyse, Matas was the CFO of Investor Force, Inc., a venture backed firm that developed technology solutions for the financial services industry, and held various senior financial positions at IMS Health, Inc. in both the U.S. and Europe. IMS Health is the global leader in pharmaceutical market information.

Matas holds a Bachelor of Sciences Degree in Accounting from The Pennsylvania State University and a MBA with a concentration in pharmaceutical marketing from St. Joseph’s University. He is also a Certified Public Accountant and a member of the AICPA and PICPA.

About Verisma

Verisma is a health information technology provider focused on delivering unparalleled Release of Information (ROI) solutions to the healthcare industry. The company’s flagship ROI Automation System, Verisma® Release Manager (VRM), is utilized by well-known health care organizations nationwide. VRM automates workflow to improve turnaround times, reduce errors, and drive down costs – effectively automating medical records release while delivering comprehensive release audit capabilities. It is the only release technology with integrated HIPAA guidance and compliance review support. For additional information, please visit our website at www.verisma.com, call 866-390-7404 or email solutions@verisma.com

WEBINAR: Advancing Enterprise Disclosure Management

Date: June 28th, 2017, 2:00 pm – 3:00 pm EST  

Presenters:

Mary Kay Plesser, MHSA, RHIA, Froedtert and the Medical College of Wisconsin

Jon Neiditz, JD, Kilpatrick, Townsend & Stockton LLP

Linda Kloss, MA, RHIA, Kloss Strategic Advisors

This webinar will focus on the legal, compliance and business case rationale for taking an enterprise-wide, unified approach to managing the disclosure of patient information. During this presentation, Mary Kay Plesser, Director of Health Information Management Operations at Froedtert & the Medical College of Wisconsin, Jon Neiditz, Partner, Privacy & Data Governance Practice at Kilpatrick Townsend & Stockton LLP and Linda Kloss, President of Kloss Strategic Advisors will engage attendees in considering the benefits, challenges and best practice approaches to moving from siloed to uniform disclosure management across the healthcare enterprise.

Join the webinar to learn:

  • How Froedtert and the Medical College of Wisconsin is consolidating their ROI and disclosure practices into one enterprise function
  • Four legal bases for uniform enterprise disclosure management
  • Most challenging barriers to improving access and disclosure practices
  • Making the case and gaining support for unifying ROI across the enterprise

 

Approved for 1 AHIMA CEU Credit: Management Development

 

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