It’s All About the Patient – Or Is It? Understanding Your Other Customers’ Needs and Ways to Deliver Superstar Service

The mantra of healthcare is “focus on the patient” and those of us in healthcare and healthcare IT live in a patient-centric world. However, for hospitals and healthcare organizations, the patient isn’t our only customer. In fact, there are many others who fall into that category and require a high level of customer service. This […]

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